Principal Product Manager - Platform and Shared Services
As a Principal Product Manager focused on our SaaS Platform and Shared Services, you will play a pivotal role in defining and driving the strategy, roadmap, and execution for the foundational platform services that power our Data and AI Security, Privacy, and Safe use of AI products. You’ll lead cross-functional initiatives to enhance platform scalability, resilience, security, and developer enablement across internal and external teams.
This role is ideal for a systems thinker who thrives in platform environments, understands the intricacies of multi-tenant SaaS architectures, and is passionate about delivering frictionless experiences for product teams, developers, and end users alike. You’ll collaborate closely with Engineering, Architecture, Security, and GTM stakeholders to ensure the platform evolves to meet the needs of a growing, diverse customer base.
Define and evolve the product vision and roadmap for platform capabilities such as identity and access management, APIs, developer tooling, eventing systems, tenant management, observability, and data services.
Lead cross-team efforts to modernize and unify shared services across multiple product lines, ensuring consistency, scalability, and high performance.
Partner with engineering leaders to deliver a robust and secure platform architecture that accelerates innovation across product teams.
Translate technical requirements into clear, prioritized initiatives, balancing long-term strategic investments with immediate business needs.
Champion developer experience by delivering intuitive, reliable, and well-documented services that increase velocity and reduce cognitive load.
Drive alignment across stakeholders through clear communication, documentation, and transparent decision-making.
Monitor platform health and performance using KPIs, customer feedback, and adoption metrics to inform continuous improvement.
8+ years of product management experience, with at least 3 years focused on SaaS platforms, infrastructure, or shared services.
Strong technical acumen with a deep understanding of multi-tenant cloud architectures, APIs, microservices, and access controls like RBAC and ABAC.
Demonstrated success delivering platform products that support internal and external developers at scale.
Proven ability to lead cross-functional initiatives in highly matrixed organizations.
Experience developing roadmaps, writing detailed product requirements, and managing delivery in an Agile environment.
Exceptional communication and stakeholder management skills, including the ability to influence without authority.
Experience with authentication and authorization frameworks (e.g., OAuth2, SAML, OpenID Connect).
Familiarity with service mesh architectures, event-driven systems, or data pipelines.
Background in developer tooling, API lifecycle management, or platform reliability.
Previous experience in a high-growth B2B SaaS company or platform team.
(1) We are an Equal Opportunity/Affirmative Action employer. All qualified applicants, upon confirmation, will receive fair consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, local or country law.(2) By submitting your profile for evaluation for this job offering, you are agreeing to the collection and processing of your personal data. Personal data submitted by job applicants will be strictly used for recruitment-related purposes, including evaluating applications, shortlisting and selecting candidates who meet our merit criteria and standards and for communicating with you. Your personal data may also be shared with third parties and partners for this purpose. Your personal data will be retained by us and may be used to contact/communicate with you in the future or to meet legal and regulatory requirements. Provided data will be protected through technical and organizational security measures to prevent unauthorized access, accidental or deliberate manipulation, destruction or disclosure. For more details on our data practices and your rights, please see our Privacy Policy.
Equity Details - eligible for stock options
Benefits - healthcare, PTO
Location info (in office/hybrid)